Pulsar67 LLC – Service Level Agreement (SLA)

Effective Date: February 18, 2026
Company: Pulsar67 LLC
Website: pulsar67.com

1. Overview

This Service Level Agreement (“SLA”) outlines the service standards and commitments provided by Pulsar67 LLC for its VPS hosting and related services. The purpose of this SLA is to define service availability, support commitments, and remedies for service interruptions.

2. Services Covered

This SLA applies to the following services provided by Pulsar67 LLC:

• Virtual Private Server (VPS) hosting

• Network connectivity

• Security monitoring and updates (self-managed optional)

3. Service Availability

Pulsar67 LLC strives to provide a reliable hosting environment.

• Network uptime: Our goal is to maintain network connectivity at 99.9% per calendar month.

• Hardware reliability: Redundant hardware components are used when possible.

Exclusions: Downtime caused by scheduled maintenance, user misconfigurations, or force majeure events (e.g., natural disasters, internet backbone outages) are excluded from uptime calculations.

4. Support

Pulsar67 LLC provides customer support via email and ticketing.

Response and Resolution Targets:

Resolution times may vary depending on complexity.

5. Security

Pulsar67 LLC implements the following security measures:

• Regular OS and software updates (self-managed by user optional)

• Firewall and port restrictions at the VPS level

• Optional SSL/TLS support for hosted websites

Customers are responsible for securing their own applications and data.

6. Maintenance

Scheduled maintenance will be communicated at least 24 hours in advance. Maintenance windows may include:

• System updates

• Hardware upgrades

• Network infrastructure improvements

7. Service Credits

If Pulsar67 LLC fails to meet the network uptime target (99.9% per month), customers may be eligible for service credits as follows:

• Less than 99.9% uptime: 5% credit of monthly fee

• Less than 99% uptime: 10% credit of monthly fee

Credits are applied to the following billing cycle and are the sole remedy for service interruptions.

8. Customer Responsibilities

Customers agree to:

• Maintain valid contact and billing information

• Follow acceptable use policies (no illegal or abusive activity)

• Secure their own applications and backups

9. Limitations of Liability

Pulsar67 LLC will not be liable for:

• Indirect, incidental, or consequential damages

• Loss of data or revenue

• Third-party services or software issues

The total liability of Pulsar67 LLC is limited to the amount paid by the customer for the affected service during the affected month.

10. Agreement Termination

This SLA remains in effect as long as services are active. Either party may terminate services following Pulsar67 LLC’s standard Terms of Service.

By using Pulsar67 LLC services, the customer acknowledges and agrees to this SLA.