Frequently asked questions.

A VPS (Virtual Private Server) is a dedicated slice of a physical server - your own CPU, RAM, storage, and root access - running an OS you control. Unlike shared hosting, your workload isn't competing with other customers on the same OS instance, and unlike a dedicated server, you only pay for the slice you need.

Developers, small teams, and homelab enthusiasts running real workloads - production apps, game servers, VPNs, bots, self-hosted services. We aim to be a transparent, honest alternative to oversold budget hosts and overpriced cloud providers.

Shared hosts give you a slice of a single OS - no root, limited stack. Cloud providers give you the same VPS we do, but charge a lot more for "agility" features you may not need. We sit in between: full VPS power, transparent flat pricing, and engineers (not chatbots) on the other side of the ticket.

Most Pulsar67 VPS instances come up in under 60 seconds. After payment clears, you'll receive an email with credentials and your server's public IP. You can SSH in immediately.

7-day money-back guarantee on new VPS orders, no questions asked. After the 7-day window, refunds are evaluated case by case for service issues we couldn't resolve. Cryptocurrency payments are non-refundable but eligible for service credit equivalent to the refund amount.

Yes. Upgrade or downgrade at any time from the Dashboard. Upgrades can be applied immediately (prorated) or on the next billing cycle. Storage upgrades may require a brief reboot to expand the disk.

Monthly or annual, billed in advance. No setup fees. Annual saves 20% versus paying month-to-month. Invoices are emailed and available in the Dashboard.

Visa, Mastercard, American Express, PayPal, and cryptocurrency (Bitcoin and Ethereum). Crypto payments settle on confirmation; cards are processed via Stripe.

Cancel anytime from the Dashboard, no email or phone call required. Your service runs until the end of the current billing period. No retention pressure.

Yes. Every Pulsar67 VPS runs full KVM virtualization with root access - no container restrictions, no kernel limitations, no nested-virtualization blocks. Install anything, configure anything, run any kernel.

We run KVM (full hardware virtualization). Containers (OpenVZ, LXC) share the host kernel, which limits what you can install and configure. KVM gives you your own kernel - Docker, custom modules, BPF, WireGuard kernel module, anything. Worth slightly more overhead for the flexibility.

Stock images for Debian (11, 12), Ubuntu (20.04, 22.04, 24.04), AlmaLinux (8, 9), Rocky Linux (8, 9), and FreeBSD (13, 14). You can also upload a custom ISO if you need something we don't ship by default (Windows Server, NixOS, OPNsense, etc.).

Yes - every VPS gets a /64 IPv6 subnet at no extra cost. Use as many addresses as you need.

We don't bill overage automatically. If you approach your monthly bandwidth, we'll email you. Repeat overages are an upgrade conversation, not a surprise invoice.

Daily backups (7-day retention) are included on Pulsar Pro and Enterprise plans. On Nano and Starter, backups are available as an add-on. You can also take manual snapshots on any plan from the Dashboard.

Yes - KVM gives you a full kernel, so Docker, Kubernetes (single-node), LXC, and nested virtualization all work. We don't block any modules or syscalls by default.

Always-on layer 3 / 4 mitigation at our network edge. Volumetric attacks (SYN floods, UDP amplification, etc.) are absorbed and scrubbed before they hit your VPS. No per-attack fee, no traffic re-routing, no "you're being targeted, please upgrade" sales call.

Yes. We publish a test IP for each live location - see /locations. Ping or traceroute it from your end before you commit.

Currently in the Tampa, Florida metro area (US-East). Frankfurt, Germany is coming next. See Locations for current and upcoming regions.

Average first-response under 10 minutes around the clock. Critical incidents (service down) get our attention in under 8 minutes on average. We post real numbers, not "we strive to respond as quickly as possible."

Engineers who run our infrastructure. Not tier-1 script-readers, not outsourced chatbots, not "have you tried turning it off and on again." If your issue needs root-level debugging on the host, the person handling the ticket can do that.

Ticket via the Dashboard (primary), email to [email protected], and an X (Twitter) account for status updates. We don't do live phone support - but a ticket usually beats a phone tree on response time anyway.

Spam, malware C&C, phishing, port-scanning third parties, DDoS attacks (outbound), child-exploitation content, and anything illegal in the US or your jurisdiction. The full list is in our Acceptable Use Policy.

Tor middle and bridge relays - yes, with no special arrangement. Tor exit nodes require prior approval (they generate abuse complaints we have to triage). Email [email protected] if you want to run an exit.

Yes to all of the above. Game servers, Discord bots, and VPN servers (for personal use or trusted user groups) are explicitly allowed. Public-facing VPN services with anonymous signup require us to know in advance because of the abuse-handling load.

Not allowed on shared-tenancy VPS nodes - it sustains 100% CPU and degrades performance for other tenants. If you need crypto compute, ask about dedicated nodes.